Customer Care

Customer Care

Frequently Asked Questions

Will prices change?

Avelure Med Spa’s pricing may differ for some services and treatments. However, you won’t pay any additional costs to complete services in your existing open package.

Can I still book appointments at my usual location?

Yes! Please call the number on this page to schedule your next appointment.

Do I need to do anything to transfer my package?

No action required!

Will my existing packages be honored?

Yes. Avelure Med Spa will honor all prepaid packages purchased at your original Ideal Image location on or after November 14, 2023. Any remaining treatments can be redeemed at Avelure Med Spa through your original expiration date, up to November 14, 2027.

How do I reschedule my existing appointment?

Please call us at the number on this page to reschedule your appointment. We can’t wait to treat you!

Why did Ideal Image transition to Avelure Med Spa?

Our locations are open and ready to welcome you. We’re elevating your experience with expanded services and our signature standard of clinical excellence. Avelure Med Spa is known for exceptional, science-led aesthetic care, and we’re excited to continue bringing that experience to your community.

Will operating hours change?

Operating hours may have changed. Please check back soon for our updated hours.

Will my provider/technician change?

You’ll continue seeing your provider as we transition to our new brand.

How do I contact Avelure Med Spa with questions?

Please reach out directly to your spa.

Call your studio

Please reach out directly to your spa.

Ready to begin?

Ready to book your next visit?

Book a Consultation